Privacy policy

Effective Date: 13.06.2025
Last Updated: 13.06.2025

At Electrical Wizard Contracting & Consulting (“Electrical Wizard”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect personal information gathered through our website www.electricalwizard.ca, our social media platforms, and all client interactions.
We comply with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and provincial privacy regulations.

1. Collection of Personal Information

We may collect personal information through:
• Website forms (e.g., contact, quote request, newsletter signup)
• Email, phone, or in-person communications
• Messaging tools on platforms like Facebook, Instagram, TikTok, LinkedIn, and others
• Comments or messages submitted via social media
• Analytics tools and basic cookies
Examples of personal data we collect:
• Name
• Email address
• Phone number
• Address or project location
• Company or business name
• Service inquiry details

2. Consent and Electronic Communication (CASL)

By submitting your information through our website, forms, or social media platforms, you consent to the collection and use of your personal information in accordance with this policy.
You also expressly consent to receive:
• Responses to your inquiries
• Appointment confirmations and updates
• Service-related communications
• Promotional content and newsletters (unless opted out)
This consent is compliant with CASL, and you may withdraw at any time by clicking an unsubscribe link or contacting us at info@electricalwizard.ca.

3. Use of Information

We use your information to:
• Respond to inquiries and provide service quotes
• Schedule and manage consultations or electrical work
• Deliver updates, promotions, and educational content
• Maintain internal records, reports, and legal compliance
• Analyze usage to improve website and service quality
We do not sell, rent, or trade your information to third parties.

4. Social Media and Third-Party Platforms

We maintain a presence on platforms including but not limited to:
• Facebook
• Instagram
• LinkedIn
• TikTok
Interactions through these platforms (e.g., messages, comments, likes, shares) are subject to the respective platform’s privacy policies. We may collect publicly shared information or direct messages for service coordination or marketing follow-up.
If we use third-party marketing tools in the future (e.g., Meta Pixel, LinkedIn Insight Tag, TikTok Pixel), we will update this policy accordingly.

5. Third-Party Services

We may use third-party services that collect and process data on our behalf:
• Website analytics (e.g., Google Analytics)
• Contact or CRM systems
• Form and chatbot tools
• Email marketing platforms
These providers may store or process your data under their own privacy terms. Electrical Wizard is not responsible for third-party breaches, errors, or misuse outside our control.

6. Data Security and Storage

We use reasonable safeguards to protect your information, including:
• Secure website hosting
• Encrypted communication tools where applicable
• Limited access to stored data
However, no method of digital communication is completely secure, and you agree that Electrical Wizard is not liable for any unauthorized access or breach beyond our reasonable safeguards.

7. Limitation of Liability

To the fullest extent permitted by law, Electrical Wizard disclaims liability for:
• Third-party service failures or data breaches
• Unauthorized use or disclosure of data by platforms outside our control
• Data loss due to system failures, cyberattacks, or human error
• Your use or misuse of shared information on public platforms or forms

8. Your Rights & Access

You have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion (subject to legal retention requirements)
• Withdraw consent to future communications
Please email info@electricalwizard.ca to make a request. We will respond within 30 days, as required under PIPEDA.

9. Cookies and Tracking

We may use cookies and similar technologies for:
• Session functionality
• Visitor tracking
• Website optimization
You may disable cookies via your browser settings. Some features may be limited as a result.

10. External Links

Our website and social media may contain links to third-party sites. We are not responsible for the content, privacy policies, or data handling practices of these external websites.

11. Policy Updates

We may revise this Privacy Policy as needed. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.